Outsourced Solutions
For our partners we offer various comprehensive outsourcing IT support solutions. Ask Dr. Tech can augment or entirely replace existing IT support help desk of our corporate partner. We will customize our solutions in a way that perfectly matches your specific IT support needs.
Remote Diagnostics
Our remote support software, dramatically improves the troubleshooting and problem resolution process. Receive helpful information on the current health of your computer and suggestions to prevent future problems.
Screen Sharing
Screen sharing technology enables our support tech see your computer screen just the way you do and demonstrate the solution to your problem right on your computer in real time.
Technology Behind Our Service
Ask Dr. Tech uses an integrated system of IT-resources management at an enterprise – TekOffice 4.0. It is designed according to MSP (Managed Service Provider) model that resolves the following tasks:
- Hardware and software support systems control and monitoring
- Remote administration of all enterprise workstations
- Automation of technical support service functions
- Accounting, control and analysis of technical support service workflow
TekOffice advantages
- Instantaneous troubleshooting
- Accurate diagnostics
- Reduction of hardware downtime
- Accurate planning of IT-service and IT-resources
- Hardware replacement cost cutting
- Business trips expenses reduction
- Cost saving
TekOffice Capabilities
- Full-featured remote computer administration (including workstations located on uncoordinated local area networks)
- Resolving tasks on automated inventory
- Periodical acquisition and storage of hardware configuration
- Configuration changes monitoring
- Acquisition of detailed diagnostics on installed hardware and software
- Adjustable operative monitoring of hardware and software environments
- Hard Drive disks, processor and memory loading
- Processes monitoring
- Creation and generation of reports of different complicacy
- Presentation and optimization of Enterprise IT-resources structure and composition
- Load distribution on IT departments at a large-scale enterprise
- Means of communication between customer and technical support specialist
- Remote access mode without user control disruption (Screen sharing)
- Text messages transmission (Chat)
- Transmission and display of images, audio and video files
- File transfer
- Screen snapshots
- Creation of troubleshooting knowledgebase with the possibility of quick search
- Automatic renewal of user applications
- VoIP support
- Intel vPro support
- Possibility of booting from a remote image for the repair system installation
- Possibility to access file system on computer with the defective/damaged operating system
- Remote hardware shutdown and power up
- Station workability recovery within 1-3 minutes
- Automation of files backup
- Possibility of scheduling automatic and regular virus check
The comparative analysis of TekOffice and traditional approaches to IT-resources management
| |
The Traditional Approach to IT Resources Management |
TekOffice |
| Comprehensiveness |
Multiple, poorly integrated systems |
Unified integrated system |
| Scope |
Incomplete (single function) |
Full (IT resources – state, history, inventory; IT users, history of support requests, IT Department management) |
| Problem resolution process |
Problem resolution is fully dependent on the technician’s qualification |
Guaranteed result
Automated workflow |
| Troubleshooting means and methods |
On-site support (field service)
Phone |
Remote administration |
| Problem resolution speed |
Low (time-consuming) |
Fast |
| IT Department manageability |
Low |
High (multi-tiered structure) |
| IT support expenses |
High |
Low (optimized) |
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